I forgot my glasses this morning so today has been a little blurry. I'm short-sighted but not so badly that I can't get by without my specs.

Fortunately, it wasn't an issue as I spent the bulk of the day in front of Excel. Our incident logging system was changed while I was off and no one had worked out how to replicate the SLA reports we had running in the old system.

A colleague and I sussed the report but then it was down to me to rebuild the Excel sheet we use to translate the raw data into the correct format. Several pivot tables and multiple weekly runs later and we're back up to date. It's just crazy/concerning that it had to wait until I got back.

Leave a Reply

Your email address will not be published.