Liked: CompuServe’s forums, which still exist, are finally shutting down...

Long before Facebook became the centre of the universe internet for some there was CompuServe, and then AOL.

People used to sign up for these services and think that whatever was presented by the app was the internet.

I never realised the forums were still a thing.

I spent a while working in CompuServe technical support (way back) and genuinely had conversations with people along the lines of:

Customer: I put your CD in and can’t hear anything.

Me: Where did you put it and what happened?

Customer: I put it in my stereo and it didn’t play.

Me: Ah, you actually need to put it in your computer’s CD drive.

Customer: Oh, do I need a computer? Okay, I’ll go and buy one.

And:

Customer: Why has my account been deactivated?

Me: Because you haven’t paid your bill for three months.

Customer: I demand that you reactivate it right now!

Me: It’s one o’clock on Sunday morning, we can’t do anything until Monday.

Customer: That’s ridiculous, do it NOW!

Me: Tell you what, I’ll do you a deal. If you can get your bank manager to reinstate your direct debit now then I’ll get you reconnected.

Customer: {silent pause} Okay, I see your point. I’ll call on Monday.

Fun times.

  1. patrickrhone says: #
    @colinwalker You recognize that there are many people today who open their browser directly to Facebook and think that is the Internet too.

    Facebook is Compuserve and AOL 2.0.

    →†’